Frequently Asked Questions

Athena XAI is a human-centric, explainable, AI platform for boosting the profit of online stores, improving UX, providing personalized recommendations to shoppers, and providing all the necessary tools to merchants so their online business can flourish. It comprises 6 products – Omnispect Search (Keyword Search + Visual Semantic Search + Textual Semantic Search), Category Navigation, Visual Search, Product Recommender, Analytics, and AI-BI.

Of course! Athena is not just any goddess, but the one associated with wisdom, power, and battle strategy, born from Zeus’s forehead.

It enables merchants to seamlessly operate online businesses by tailoring various merchandising features to boost profits, emphasizing personalization through product widgets, and making optimal, timely decisions based on comprehensive analytics and reports.

Absolutely! Great precision comes with the usage of true self-learning. Athena machine learning algorithms dynamically use top search queries and other new data to relearn and improve search results over time.

Yes, Athena XAI utilizes advanced AI technologies to enhance its search and recommendation capabilities. The platform leverages AI algorithms to provide precise and personalized search results, tailored product recommendations, and actionable insights based on user behavior and preferences. This AI-driven approach helps improve the overall shopping experience, leading to increased customer satisfaction and higher conversion rates.

Yes, Athena XAI uses Deep Learning techniques to enhance its capabilities. By leveraging deep learning, Athena XAI can perform advanced image rendering and recognition, allowing users to search for products by uploading or capturing images. This technology enables the platform to accurately identify and match products, providing highly relevant search results and recommendations. Deep learning also powers Athena XAI’s ability to analyze and understand user behavior, leading to more personalized and effective search experiences.

Yes, its primary focus is on eCommerce websites. However, it can be extremely useful for all the websites that need to provide super-precise search results to their customers, e.g., blogs, news portals, online libraries, educational platforms, job search sites, etc.

Athena XAI products are compatible with all existing eCommerce platforms. There is a ready-made extension for Magento 2, a plugin for WordPress+WooCommerce, and a plugin for NopCommerce, which makes the integration faster and simpler. For other platforms, there are Open API calls that allow a smooth integration.

Yes, Athena XAI supports Progressive Web Apps (PWAs). In fact, we already have a couple of clients successfully utilizing this technology to enhance their user experience and engagement. By leveraging PWAs, they benefit from faster load times, offline functionality, and a more seamless, app-like experience on both desktop and mobile devices.

Of course! A smooth integration via plugin allows WP blogs and WP+Woo eComm stores to make the most of customizable features, precise and fast product/info search and discovery, and real-time reports on their customers’ queries and engagement.

Athena XAI supports multilingual search capabilities, allowing your customers to search in their preferred language. It is necessary to set one language as the primary, but cross-language queries also work. The platform can process and understand queries in multiple languages, providing accurate results and recommendations tailored to each user’s linguistic preferences. Currently, there are 20+ languages available: Armenian, Arabic, Bulgarian, Croatian, Dutch, English, French, German, Greek, Hungarian, Italian, Kazakh, Mongolian, Macedonian, Norwegian, Portuguese, Polish, Russian, Serbian, Spanish, Swedish, Turkish, and Ukrainian. Of course, we can integrate any language with our AI platform based on clients’ needs.

Yes, Athena XAI is highly customizable. You can tailor the search and recommendation algorithms, adjust the UI/UX elements, and configure the analytics dashboard to match your specific business requirements. This flexibility ensures that Athena XAI can meet the unique needs of your eCommerce site.

Athena XAI employs robust security measures to protect user data, including encryption, secure data storage, and compliance with GDPR and ISO standards. These measures ensure that customer data is handled securely and responsibly, building trust and confidence in your eCommerce site.